Contract Features

BRONZE Support Package

With our Bronze Support Package whenever you have a problem with your IT infrastructure or Microsoft software you can call us for a remote fix at no additional charge. If we are unable to fix the problem remotely an engineer visit is arranged and charged at the support rate of £17.50 per half hour or part thereof.

Please note that the Bronze Support Package only covers “Fault related” calls and does not provide cover for new installations of Hardware or Software.

SILVER Support Package

The Silver Support Package includes all of the features of our Bronze Support Package plus you are able to ask us what we call “How To” questions like “How do I turn an Excel document into a PDF?” and “How do I transfer a file via the internet?”

GOLD Support Package

The Gold Support Package includes all of the features of our Silver and Bronze Support Package plus it has the added advantage of allowing you to call us about any and all IT problems. If it is in any way computer related we will endeavour to help. We will work directly with your suppliers to find the best solution for you in as short a time as possible. As well as IT Support Index eBusiness offer additional services and products including:

• Web Hosting, Domain Registration & Email Solutions
• Dedicated Servers, Co-location and Virtual Servers (Using our own Data Centre)
• Internet and Intranet Web Design and Consultancy
• Network Design and Consultancy
• Database Design and Consultancy
• Hardware/Software supply, build and configure