Typical Scenarios

Below are some typical problems that arise within Information Technology, it shows how an Index eBusiness Support Contract could benefit your business.

Scenario One

You purchase a new Printer which you would like setting up and sharing with your network users. It would take approximately 20-40 minutes to complete this.

Index eBusiness Support Contract in place

 40 minutes remote support
Total Cost: None

No Support Contract in place

 40 minutes onsite engineer @ £70.00 per hour or part thereof (A minimum call out charge of 2 hours is applied due to the small amount of time onsite)

 1/2 Hour travelling @ £70 per hour or part thereof
Total Cost: £210.00 + VAT

Scenario Two

A computer stops printing and needs to have its printer driver de-installed and then reinstalled. It would take approximately 10 minutes.

Index eBusiness Support Contract in place

 10 minutes remote support
Total Cost: £None

No Support Contract in place

 10 minutes onsite engineer @ £70.00 per hour or part thereof (A minimum call out charge of 2 hours is applied due to the small amount of time onsite)

 1/2 Hour travelling @ £70 per hour or part thereof
Total Cost: £210.00 + VAT

Scenario Three

A Hard Drive crash requires reinstalling with all relevant software and reinstating onto the Network. Approximately 4.5 hours to completely rebuild the system back to its original state with all Windows Patches applied.

Index eBusiness Support Contract in place

 4.5 Hours onsite engineer @ £25.50 per half hour or part thereof

 1 Hour travelling @ £17.50 per hour or part thereof
Total Cost: £247.00 + VAT

No Support Contract in place

 4.5 Hours onsite engineer @ £70.00 per hour or part thereof

 1 Hour travelling @ £70.00 per hour or part thereof
Total Cost: £385.00 + VAT

More than this, we can act as your IT department giving advice on any future hardware and software purchases. This alone will save you more than the cost of the service in bad purchase decisions.

These scenarios should show you how effective our support contract can be for any business. Our Help Desk and technical support capabilities will provide you with the finest source of expertise and resources available.